Network Downtime Affects Your Bottom Line
If time is money, downtime is money wasted. The 2017 Veeam Availability Report, a global survey of IT decision-makers conducted by ESG, found that downtime costs enterprises an average of $21.8 million each year. There has been a 36 percent year-over-year increase in downtime incidents. Not surprisingly, 86 percent of survey respondents expect downtime costs to continue to go up in the future. That’s why business continuity is so important.
Whether downtime is caused by hardware failure, a weather-related event or a cyberattack, the bottom line suffers when employees can’t access the IT resources they need. Customers and business partners lose confidence in your organization, your reputation suffers, and resources have to be diverted to make up lost ground.
Losing WAN Connectivity Grinds Business to a Halt
The loss of WAN connectivity can be as bad as a server crash — if not worse. Most organizations rely on the WAN to connect multiple locations and remote workers. The WAN also supports IP phone systems and collaboration tools, and provides access to cloud-based applications. Without the WAN, business grinds to a halt.
The right software-defined WAN (SD-WAN) solution can help maximize WAN availability. SD-WAN makes it possible to implement a hybrid WAN with intelligent path selection and automatic failover. Organizations can increase WAN resilience by supplementing multiprotocol label switching (MPLS) and broadband Internet with 4G/LTE or satellite connectivity.
An Ohio-based retailer with more than 70 showrooms in 24 states can attest to the value of SD-WAN for business continuity. With many of its stores clustered along the East Coast, including several locations in Florida, the company was concerned that a hurricane or other disaster could interrupt WAN services. Based upon a recommendation from its IT solution provider, TTx, the retailer began testing InSpeed’s SD-WAN solution in a single location.
Our SD-WAN Means Business Continuity…Even in a Natural Disaster
The retailer was using MPLS to support the IP phones in each location, and wanted to add 4G broadband for redundancy. InSpeed made it possible to flip back and forth between MPLS and 4G with no dropped calls or disruption of service. During the test, the retailer also found that Quality of Service (QoS) and performance were vastly improved when using 4G broadband with InSpeed instead of MPLS.
Shortly thereafter, Hurricane Irma began approaching Florida. The retailer sent an IT director to install InSpeed with 4G broadband at each Florida store before Irma made landfall. When WAN service was disrupted, InSpeed automatically switched over to 4G without any problems.
The retailer then decided to install InSpeed in its primary call center. InSpeed was meant to serve as a backup, but the company again found that InSpeed plus broadband provided better QoS and performance than MPLS. InSpeed’s real-time visibility and reporting capabilities showed that the MPLS connection had significant packet loss and latency even though it was only handling voice traffic. InSpeed was able to improve voice call quality and ensure performance for other traffic as well.
This led the retailer to eliminate all of its MPLS circuits and use InSpeed and broadband in every location. InSpeed provided the desired redundancy while reducing WAN costs by more than half.
Bottom line: Downtime is expensive. MPLS is expensive. InSpeed can help improve business continuity, reduce WAN costs and ensure performance for business communications and cloud-based applications. Contact one of our specialists to learn more.