Ensuring Reliable VoIP Service Across Almost 50 Locations

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How this insurance company ensures reliable VOIP across 50 locations

VOIP calls increasingly unreliable for the nonprofits insurance alliance group

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For nearly 30 years, the Nonprofits Insurance Alliance Group has been serving more than 17,000 nonprofit member-insureds in 32 states. They have 100 employees, with half working from the main office in Santa Cruz, CA and half working remotely from locations across the US.

This unique internal structure, combined with the Group’s commitment to providing inspired service to its members, means that the Group depends on its VolP provider to deliver reliable, clear telephony, no matter what.

However, their VoIP services had become increasingly unreliable, and when VoIP calls were especially poor, employees had difficulty providing the inspired service that the organization prides itself on.

INSPEED QUALITY SERVICE IMMEDIATELY FIXED ALL VOIP ISSUES

The Nonprofits Insurance Alliance Group turned to TOTLCOM, a ShoreTel reseller for a solution—InSpeed Quality Service.

InSpeed immediately fixed all the VoIP quality problems Alliance Member Services had been experiencing on their local networks. Calls became clear and static-free, enabling agents to return to selling insurance. The Alliance Member Services management team was so thrilled with the result that they placed an order for a total of 31 sites. Since then, they have added more sites, and are now approaching 50 sites under management.

HERE’S HOW THE INSPEED SOLUTION SOLVED THEIR VOIP PROBLEMS

To address the problem the SOHO agents were experiencing, TOTLCOM decided to test InSpeed Quality Service (IQS)™.

InSpeed is a simple, yet powerful SD-WAN solution that delivers unified connectivity, improved network performance, security and real-time visibility. It enables SMBs and SOHO workers to experience high quality broadband service without the expense of MPLS or other private circuits.

The IQS solution comprises a cloud element, a small on-premises appliance that connects local networks to the internet, and a web portal for configuration and management. Installation takes only minutes. Once configured, IQS monitors and streamlines traffic to ensure that VoIP and videoconferencing applications get the bandwidth and priority they need for delivering reliably high quality services.

 

[epq-quote align=”align-center”]“Once we installed IQS, our employees noticed an incredible performance improvement in call quality. We’re thrilled with IQS”

Pamela E. Davis
Founder, President and CEO
Nonprofits Insurance Alliance Group[/epq-quote]