A Law Firm Makes the Right Call with IPC and InSpeed

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Brownstein Hyatt Farber Schreck is a national law firm headquartered in Denver. Founded in 1968, the firm has grown rapidly in recent years to include 265 attorneys and policy advisors in 12 offices across the U.S.

Brownstein wanted to give its attorneys the flexibility to work from home as needed to better serve their clients. Remote users would need the ability to access applications, data and the company phone system using any available Internet connection. The firm was looking for a solution that would provide users with the same high-quality experience at home that they had in the office.

They turned to InSpeed Partner IPC Technologies for help. IPC designed and implemented Brownstein’s phone system and continues to provide support. When asked to recommend a solution, the IPC team immediately suggested software-defined WAN (SD-WAN) technology from InSpeed Networks.

The law firm’s enterprise-class IP phone system enables it to connect all of its offices on a single platform. Issues can arise, however, when connecting to an IP phone system via the Internet. The broadband Internet services available in residential areas can be particularly problematic.

“The Internet wasn’t designed for interactive applications such as voice and video conferencing,” said Jeff Andrews, Executive Vice President, IPC. “Data packets are dropped, get delayed and arrive out of order. That’s not a big deal with web browsing or email, but it can cause echoes, jitter and other call quality problems.”

InSpeed eliminates these issues by prioritizing interactive applications over other Internet traffic. A small onsite appliance sits between the Internet and the local network and automatically connects to the InSpeed cloud. Patented cloud technology continuously monitors and manages WAN traffic, while end-to-end encryption ensures robust security.

“We have seen firsthand how InSpeed treats voice traffic so that you always get high-quality calls. It enables our attorneys and staff to work from home and still represent the firm in a highly professional way.”

Larry McDonald, Manager of Infrastructure, Brownstein Hyatt Farber Schreck

Want to know more? Read the case study or contact us, and we’ll show you how InSpeed can drastically improve call quality for your remote workers and branch offices.

Kentucky Company Reduces Telecom Costs by 72 Percent and Gains Higher-Quality Service

increased quality, speed, efficiency and reduced costs image

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Reducing Telecom Costs without Sacrificing Quality of Service

It’s human nature to think that an expensive product is better than a lower-cost product. There’s a degree of logic to that—why would the market support a higher cost if there wasn’t some value behind it?

When it comes to multiprotocol label switching (MPLS), however, the price of the service has little to do with the cost of delivery or the functionality that’s provided. Quite simply, it comes down to what the market will bear.

Historically, there have been limited options when it comes to wide-area network (WAN) connectivity. The telcos pretty much owned the road, and developed MPLS to more efficiently handle growing volumes of Internet traffic. Because MPLS is offered by just a handful of providers, the price is relatively high.

The broadband Internet market, by contrast, is highly competitive, which drives down prices. Broadband Internet typically costs $.75 to $2.00 per megabit per month. MPLS, in contrast, ranges from $75 to $200 per megabit per month depending on location. Granted, broadband Internet is a “best-effort” service, while MPLS creates a private WAN with guaranteed bandwidth. It takes better equipment and more engineers to deliver MPLS, but that doesn’t explain such a huge discrepancy.

Fact is, many IT professionals believe that broadband Internet is inadequate for enterprise WAN connectivity. They’re concerned that the cost of downtime and of troubleshooting problems across dozens or even hundreds of locations would offset any savings from a cheaper service.

However, MPLS is starting to show its age. Organizations that rely heavily on cloud-based applications and services find that MPLS creates bottlenecks. Furthermore, MPLS doesn’t provide the advanced traffic shaping needed to ensure high-quality IP communications.

Twenty Times the Bandwidth, 72 Percent Lowered Costs

A Kentucky-based technology company was using MPLS to connect its two corporate offices in Louisville and Lexington. The company was frustrated with the high cost of MPLS, and began looking for alternatives. Software-defined WAN (SD-WAN) seemed like a good solution, but it had to provide Quality of Service (QoS) for voice and video conferencing.

After reviewing SD-WAN products from a number of vendors, the company selected InSpeed Quality Service (IQS). IQS is the only SD-WAN solution that’s purpose built to ensure performance for interactive applications. It gives interactive traffic priority over ordinary Internet traffic, and manages bandwidth utilization from end to end to reduce congestion for all applications.

After implementing IQS with a broadband Internet connection, the company found that voice call quality immediately improved. The company’s 65 employees could communicate with each other and with customers without the jitter, echoes and other issues they experienced with MPLS.

But what about reducing telecom costs? The company had been paying $1,920 for two 5Mbps MPLS circuits, plus another $180 for an MPLS-to-Internet connection in its Louisville location. That’s $2,100 per month for relatively little bandwidth. Now, the company has a 100Mbps Internet connection plus IQS in each location, for a total cost of just $600 per month. With InSpeed, the company enjoys 20 times the bandwidth for 72 percent lower cost per month, with improved call quality.

InSpeed’s SD-WAN solution proves that more expensive isn’t necessarily better. Let us show you how IQS can save you a bundle while ensuring high-quality business communications and cloud access. Check out the case study referenced here, or reach out to our team to get started to find out how much money IQS can save for your company.

 

InSpeed Helps IT Solution Provider Deliver Top-Notch Customer Service

How one company streamlined their home office communications

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The IT skills gap is a big and growing problem that defies easy solutions. The evolution of the IT field is accelerating with new technologies emerging faster than ever before. 63 percent of companies today have remote workers and hiring managers predict that 38 percent of their full-time, permanent employees will work remotely in the next ten years. Organizations seeking to take advantage of those technologies are struggling to find workers who can support them. The result, according to a recent CompTIA report, is reduced productivity, lower sales and profitability, delays in bringing new products and services to market, and losing ground to competitors.

This has created both opportunities and challenges for IT solution providers. Organizations need help, and are more willing than ever to outsource IT support. However, solution providers face the same staffing challenges as other organizations, particularly when it comes to specialized IT skills.

Technology is helping to resolve some of the issues it has created. Near-ubiquitous Internet access means that IT support specialists can access systems remotely, from virtually anywhere. This enables solution providers to cast a wider net when it comes to hiring. They can focus on finding employees with the right skills, regardless of geography.

Professional-Quality Voice in the Home Office: IPC Case Study

[blockquote style=”background-color: #0077b3;” cite=”Mark Guyer
Senior Support Services Engineer
IPC Technologies” type=”left”]“After InSpeed was installed people told me that it sounded like I was in the next room instead of several states away.”[/blockquote]

IPC Technologies has leveraged this model to support its nationwide customer base. A Mitel Platinum-Certified Partner with expertise in phone systems, networks and more, IPC maintains a deep bench of experienced engineers and technicians. Most work from one of IPC’s Network Operations Centers, but some are located in remote offices or even work from home.

One particular support services engineer was living in the greater Kansas City area, far from any IPC branch. He set up an office in his apartment, using the phone and the Internet to support IPC’s customers. His Voice over IP (VoIP) phone tied directly into IPC’s headquarters in Richmond, Va. Customers had no way of knowing he was working remotely.

However, the consumer-grade Internet connection in the engineer’s apartment building was not up to the job. Every afternoon, as Internet traffic increased, the quality of his VoIP calls degraded significantly. Choppiness and robot voice made conversations difficult to understand—and created a poor customer experience for a company that specializes in phone systems.

IPC was familiar with InSpeed Quality Service (IQS) and its ability to optimize voice calls. The company decided to see if IQS could solve the engineer’s VoIP problems. IQS was designed to ensure high-quality business communications over any connection, every time. But could it optimize voice calls over a highly variable, poor-quality Internet service?

IPC shipped a preconfigured InSpeed appliance to the engineer, who set it up in a matter of minutes. All he had to do was plug in two cables and press the “on” button—the appliance automatically connected to the InSpeed cloud and began prioritizing voice, video conferencing and other interactive traffic. The engineer’s VoIP problems disappeared instantly, and other Internet applications performed better as well.

The InSpeed appliance and service are easy to use and manage, so the engineer can focus his efforts on supporting IPC’s customers.

Organizations facing shortages of skilled IT personnel need the ability to hire workers regardless of location. The InSpeed SD-WAN solution can ensure that these employees have high-quality voice calls so they can deliver top-notch support to their customers.

To find out if InSpeed is the right solution for your office space, contact one of our sales specialists.

 

Retailer Weathers Hurricane Irma While Reducing Network Costs by More Than Half [Case Study]

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How Spectrio Eliminated MPLS and Saved Thousands While Improving Quality of Service

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